At Wapprocket, we strive to provide high-quality services and ensure customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Non-Refundable Fees:
We advise you to exercise due caution and care before making payment for any subscription, products, or services, as the fees for such are generally non-refundable. Wapprocket will not process requests for refunds except under the specific conditions outlined in this policy.
2. Cancellation by Wapprocket:
Wapprocket reserves the right to cancel your order or subscription at any given point in time. In such cases, Wapprocket may issue a forced refund without a request from you. Access to the app and support services will be immediately revoked upon the issuance of such a refund. This policy applies to both resellers and personal accounts.
3. Refund Eligibility for Non-Functioning Product:
You may be entitled to a refund if a Wapprocket product or service does not function as intended and the issue cannot be easily resolved. This includes situations where the product has a significant defect that, had you been aware of it at the time of purchase, would have prevented you from buying it.
To be eligible for a refund under this clause, you must:
- Initiate the cancellation and refund process within 3 days from the original date of purchase.
- Provide sufficient documentation and information to demonstrate the malfunction and our inability to remedy it.
4. Refund Process:
If your refund request is approved under the conditions mentioned above, the refund will be issued using the original payment method.
5. Non-Refundable Scenarios:
Refunds will not be provided in the following circumstances:
- After 3 days from the date of purchase.
- If you express a desire to return the purchased product for reasons other than it not functioning as intended, such as:
- The application fails to meet your subjective expectations.
- You are dissatisfied with the current availability of features in the service.
- You have a change of mind after the purchase.
- You accidentally made the purchase and wish to cancel it.
- You lack the necessary expertise to effectively use the application.
- Your Meta Business Manager account gets blocked or rejected (as this is outside our direct control).
- You request a refund based on goodwill.
- Issues arise from the API provider (Meta), causing problems that are beyond our direct control.
- Once the account setup or onboarding process has started. This is due to the substantial effort invested in the setup, which may include on-call support and customization of the Wapprocket platform according to your specific needs.
- If your business manager is not verified, as it is your responsibility to provide any necessary documentation required by Meta platforms to facilitate the verification process.
- For changes or removal of features within your current subscription (monthly, quarterly, yearly, or lifetime deals) at any time without notice.
- For exceeding fair use thresholds, where Wapprocket may adjust your plan or offer alternative plans instead of a refund.
- Generally, refunds are not offered on lifetime deals due to the extended access provided. However, Wapprocket provides a minimum service guarantee of 1 year for lifetime deals. If we are unable to deliver the service within this period, you may receive a refund based on the price difference of the remaining balance of the yearly plan. No refunds will be issued for lifetime deals if the full 1-year term has been completed and Wapprocket ceases operations afterward.
6. Cancellation/Suspension by Wapprocket (Without Refund in Certain Cases):
In the following situations, Wapprocket reserves the right to suspend your order, and no refund will be processed:
- Any discrepancies found in our terms of service or other policies may result in appropriate action, including suspension without refund.
7. Contact for Cancellation and Refund Queries:
All queries related to cancellation and refunds should be addressed to our support team at [Insert your support email address here].
8. Monitoring Usage:
Wapprocket reserves the right to monitor usage and implement adjustments to your plan if your API calls significantly exceed typical usage patterns, leading to increased operational costs.
By purchasing and using Wapprocket services, you acknowledge that you have read, understood, and agree to this Refund Policy.
Wapprocket reserves the right to modify this Refund Policy at any time without prior notice. Please review this policy periodically for any updates.